Membership: Refunds must be requested within 60 days from the date of the original transaction. Contact Guest Services at (816) 316-4888.
Activities: Refunds/credits must be requested prior to second class. A $5 cancellation fee will be charged.
Refund checks normally take between two to three weeks for processing and will be mailed to the address we have on file for you.You also have the option of applying your refund to your household account to be used for another purpose in the future. We can refund to your debit/credit card on file. No Cash Refund.
Monthly Fee Returns: A $25 service fee is assessed for each returned electronic fee or check.
Membership Cancellation: Cancellation forms are obtained at the Front Desk, and must be completed and signed by the primary household member and received by us before the end of the month prior to the next billing. The only person who may cancel the membership is the one who signed the membership application. Memberships are automatically renewed if not prepaid.
Class Cancellation: If a class is cancelled by staff, a full refund/credit will be given.
Membership Changes:A $5 fee will be charged for changes to memberships, such as adding or deleting individuals from your household.Obtain this paperwork from the Front Desk.
No charges for any other changes. If you have an Adult Membership and you turn 62, the Guest Services Staff can transfer your pass to a Senior membership. If you have a member on your household that turns 21, they will need a pass transfer to an individual membership, as they are not eligible to be an additional family member at that age. A new membership application is required at this time, as the family membership and fees have changed.